FREQUENTLY ASKED QUESTIONS
Our awesome staff will be happy to assist you with any additional questions you may have or you can contact us at (02) 62470293 or email us at hello@ainsliehair.com.au.
Bookings & Appointments
How do I book an appointment at Ainslie Hair Inn?
Book online 24/7 or call our Canberra salon to secure your preferred stylist and time.
What is your cancellation policy?
Please provide 24 hours’ notice. Late cancellations or no-shows may incur a fee.
Do you accept walk-ins?
We recommend booking in advance to secure your preferred stylist and time, though we do our best to accommodate walk-ins where possible.
Do you offer silent appointment?
Absolutely! Just let us know if you want to chill and let us take care of your hair while you work, relax, or read.
On the Day
Do you offer drinks or refreshments?
Yes, we offer a curated drinks menu, including tea, coffee, and bubbles, as well as snacks to help you relax and enjoy your experience.
Do you offer consultations?
Yes, consultations are complementary and we will always consult you at the time of your appointment. Coming in for a consultation before the day of your service appointment is recommended if you are looking for major change or unsure what to book for.
What should I do before my colour appointment?
Arrive with clean, dry hair where possible, and feel free to bring inspiration photos so we can align on your desired result.
What payment methods do you accept?
We accept EFTPOS, major credit cards, and cash.
Services & Pricing
How much does a colour service cost?
​Pricing varies depending on hair length, thickness, and the work required. We provide tailored quotes during consultation so there are no surprises.
Do you charge extra for long or thick hair?
Additional product or time may incur an extra cost, this will be discussed during the consultation.
Unhappy with your service?
If you’re not completely happy, please contact us within 7 days so we can make it right, we will work together to find a solution that works for you.
Do you specialise in balayage and blondes?
Absolutely we specialise in lived-in colour, balayage, and blondes, creating customised results suited to your hair and lifestyle.
Hair Care & Results
How do I maintain my colour between visits?
We’ll recommend professional products and a maintenance plan tailored to your hair to keep it looking its best.
What products do you use?
We use premium salon-quality brands including Evo and Lakmé for both colour and haircare.
How often should I return for maintenance?
This varies by service—blondes and balayage typically require maintenance every 6–12 weeks, depending on your desired look.
Do you offer colour correction?
Yes, we offer corrective colour services. A consultation is essential so we can assess your hair and create a plan.